Privacy Policy

This Privacy Policy explains how Chicago Home Services, Inc., an Illinois corporation, doing business as My Window Washing (“CHS,” “My Window Washing,” “Company,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects information when you visit our website, request a quote, book a service, communicate with us, make a payment, or receive services arranged through My Window Washing.

This Privacy Policy applies to our website, online forms, quote tools, booking tools, payment pages, phone calls, text messages, emails, customer communications, advertising, customer support, and related services.

By using our website, submitting information, requesting a quote, booking a service, communicating with us, making a payment, or receiving services arranged through My Window Washing, you agree to this Privacy Policy.

1. Company Information

My Window Washing is engaged in the home-services and cleaning business, including customer acquisition, advertising, booking, scheduling coordination, customer communication, payment collection, customer support, and provider-network administration.

2. Information We Collect

We may collect information directly from you, automatically through our website and systems, from service providers, from assigned service-provider companies, from payment processors, from advertising and analytics providers, and from publicly available or commercially available sources.

A. Information You Provide to Us

We may collect information you provide when you request a quote, book a service, submit a form, call us, text us, email us, chat with us, make a payment, leave a review, request customer support, or otherwise communicate with us.

This may include:

• name;
• phone number;
• email address;
• service address;
• billing address;
• property address;
• property type;
• requested service;
• service notes;
• number and type of windows, screens, gutters, surfaces, or service items;
• access instructions;
• gate codes or entry instructions;
• parking instructions;
• water or electricity availability;
• pet information;
• preferred appointment times;
• photos, videos, or documents you send to us;
• payment-related information;
• customer support communications;
• reviews, testimonials, comments, and feedback;
• any other information you choose to provide.

B. Service and Property Information

To quote, schedule, perform, support, document, and process payment for services, we may collect or create information about your service request, property, appointment, and service history.

This may include:

• booking details;
• service date and time;
• provider or crew assigned to the job;
• quote and estimate information;
• invoice and payment records;
• job notes;
• before-and-after photos;
• service completion photos;
• access photos;
• damage documentation;
• customer complaint records;
• refund, credit, chargeback, or warranty records;
• customer preferences;
• prior service history;
• communications related to your service.

C. Payment Information

We may collect payment-related information needed to process charges, refunds, credits, chargebacks, and invoices.

Payments may be processed by third-party payment processors. We generally do not store full credit card numbers on our own systems. Payment processors may collect and process your payment card number, expiration date, security code, billing address, transaction details, fraud-prevention information, and related payment data according to their own terms and privacy policies.

D. Communications Information

When you communicate with us, we may collect and maintain records of those communications.

This may include:

• phone call records;
• call recordings, where permitted by law;
• voicemails;
• text messages;
• emails;
• chat messages;
• form submissions;
• customer support notes;
• review requests;
• survey responses;
• opt-in and opt-out records.

E. Website, Device, and Usage Information

When you visit our website or interact with our online tools, we may automatically collect certain technical and usage information, including:

• IP address;
• device type;
• browser type;
• operating system;
• referring website;
• pages viewed;
• links clicked;
• date and time of visit;
• time spent on pages;
• form interactions;
• approximate location based on IP address;
• cookies, pixels, tags, and similar tracking technologies;
• advertising and analytics identifiers;
• other information about your interaction with our website.

F. Information From Third Parties

We may receive information from third parties, including:

• assigned service-provider companies;
• CRM and booking platforms;
• payment processors;
• call tracking providers;
• email and text messaging platforms;
• analytics providers;
• advertising platforms;
• review platforms;
• referral sources;
• public databases;
• commercially available sources;
• social media platforms;
• insurance carriers or claims representatives;
• professional advisers.

3. How We Use Information

We may use information for business and operational purposes, including:

• responding to quote requests;
• preparing estimates;
• booking services;
• scheduling and rescheduling appointments;
• assigning or matching available service opportunities with providers;
• communicating with customers;
• sending confirmations, reminders, updates, invoices, receipts, and service notices;
• coordinating service-provider companies;
• processing payments, refunds, credits, chargebacks, and invoices;
• documenting service completion;
• handling complaints, warranty requests, re-cleans, refunds, credits, and disputes;
• improving customer service;
• maintaining customer records;
• operating and improving our website, CRM, booking tools, payment systems, and communication systems;
• sending service-related calls, texts, emails, and voicemails;
• sending marketing communications where permitted by law;
• requesting reviews or feedback;
• protecting against fraud, misuse, security incidents, or unauthorized activity;
• enforcing our Terms and Conditions and other agreements;
• complying with legal, tax, insurance, accounting, and regulatory obligations;
• handling claims, insurance matters, audits, investigations, or disputes;
• improving advertising, marketing, routing, pricing, and business operations;
• protecting the rights, safety, property, and interests of CHS, customers, service providers, workers, vendors, and others.

4. Independent Service Providers and Provider Network

Some services booked through My Window Washing may be performed by Chicago Home Services, Inc., CHS personnel, CHS-controlled resources, or independently owned and operated service-provider companies in the My Window Washing provider network.

When an independent service-provider company is assigned to perform field services, that provider may receive information needed to quote, schedule, perform, support, document, and complete the service.

This may include:

• customer name;
• phone number;
• email address;
• service address;
• service details;
• appointment date and time;
• access instructions;
• property notes;
• service history;
• customer preferences;
• photos or videos related to the service;
• information needed to resolve service issues or claims.

Independent service providers are expected to use customer information only for the services, booking, customer communication, claim handling, or other authorized business purposes related to My Window Washing bookings.

5. How We Share Information

We may share information with the following categories of recipients:

A. Service-Provider Companies

We may share information with assigned independent service-provider companies so they can quote, schedule, perform, document, support, correct, or complete services.

B. Vendors and Business Service Providers

We may share information with vendors that help us operate our business, including:

• website hosting providers;
• CRM and booking platforms;
• scheduling systems;
• payment processors;
• email providers;
• text messaging providers;
• call tracking providers;
• phone system providers;
• analytics providers;
• advertising platforms;
• review platforms;
• customer support tools;
• cloud storage providers;
• IT and cybersecurity providers;
• accounting, tax, payroll, legal, insurance, and professional advisers.

These vendors may use information to provide services to us and as otherwise permitted by their agreements and applicable law.

C. Payment Processors and Financial Institutions

We may share information with payment processors, banks, card networks, fraud-prevention providers, and financial institutions to process payments, refunds, credits, chargebacks, payment disputes, and related transactions.

D. Advertising and Analytics Partners

We may use analytics, advertising, remarketing, and measurement tools to understand website activity, improve our services, and advertise our business.

These tools may use cookies, pixels, tags, device identifiers, IP addresses, browser data, and website usage information.

E. Legal, Insurance, Safety, and Compliance Purposes

We may share information when necessary or appropriate to:

• comply with law;
• respond to subpoenas, court orders, legal requests, or government inquiries;
• enforce our Terms and Conditions or other agreements;
• investigate fraud, misuse, security incidents, or illegal activity;
• protect the rights, property, or safety of CHS, customers, service providers, vendors, workers, or others;
• handle insurance claims, customer claims, property damage claims, injury claims, audits, or disputes;
• collect unpaid amounts;
• cooperate with law enforcement, regulators, insurers, attorneys, or professional advisers.

F. Business Transfers

If CHS is involved in a merger, acquisition, sale, financing, restructuring, transfer of assets, bankruptcy, or similar business transaction, information may be transferred as part of that transaction.

G. With Your Direction or Consent

We may share information when you ask us to do so, authorize us to do so, or otherwise consent.

6. We Do Not Sell Personal Information for Money

We do not sell your personal information for money.

We may use third-party advertising, analytics, and marketing tools. Depending on the laws that apply to you, certain uses of cookies, pixels, analytics, or advertising technologies may be considered a “sale,” “sharing,” or “targeted advertising.” Where required by applicable law, we will provide required notices and honor applicable opt-out rights.

7. SMS, Text Messages, Calls, and Email Communications

By submitting a form, requesting a quote, booking a service, calling us, texting us, emailing us, or otherwise providing your contact information, you authorize Chicago Home Services, Inc. d/b/a My Window Washing to contact you by phone, text message, email, voicemail, automated message, or other communication method regarding your inquiry, quote, booking, service, payment, customer support, review request, or related matters.

Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP or contacting us directly.

Consent to receive marketing communications is not required as a condition of purchasing services. Transactional or service-related communications may still be sent where permitted by law.

Mobile Information

We do not sell mobile phone numbers or text-message opt-in information.

We do not share mobile phone numbers, SMS consent, or text-message opt-in data with third parties for their own marketing or promotional purposes. We may share such information with service providers who help us send, manage, or support text messages, phone calls, customer communications, booking confirmations, payment notices, and related business communications.

8. Email Marketing

We may send emails about quotes, bookings, services, invoices, receipts, account updates, customer support, promotions, special offers, reminders, review requests, and related business matters.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing emails, we may still send transactional or service-related emails, such as booking confirmations, appointment reminders, invoices, receipts, payment notices, safety notices, and customer support messages.

9. Cookies and Tracking Technologies

We and our vendors may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising identifiers, and similar technologies.

These technologies may help us:

• operate the website;
• remember preferences;
• understand website traffic;
• measure advertising performance;
• improve website design and functionality;
• detect fraud or misuse;
• provide relevant advertising;
• measure conversions;
• understand which pages, forms, or ads are effective.

You may be able to control cookies through your browser settings. If you disable cookies, some website features may not function properly.

Some browsers offer “Do Not Track” signals. Because there is not a uniform industry standard for responding to these signals, our website may not respond to all Do Not Track signals.

Where legally required, we will provide cookie notices, consent tools, or opt-out mechanisms.

10. Online Advertising and Analytics

We may use tools such as website analytics, call tracking, conversion tracking, advertising pixels, remarketing, search advertising, social media advertising, and similar technologies.

These tools may collect or receive information from our website and other online activity to help provide measurement services and targeted or interest-based advertising.

You may be able to manage advertising preferences through your browser, device settings, platform settings, or industry opt-out tools. Opting out of interest-based advertising does not mean you will stop seeing ads; it means the ads may be less relevant.

11. Photos, Videos, and Service Documentation

My Window Washing or the assigned provider may take photos, videos, notes, or other documentation before, during, or after service for purposes including:

• confirming access;
• documenting property condition;
• documenting service scope;
• documenting completion;
• customer support;
• quality control;
• dispute resolution;
• insurance claims;
• training;
• internal business records;
• marketing, if permitted.

We will use reasonable efforts not to publish identifying images of private property interiors, personal items, license plates, people, children, or sensitive information without permission.

If you send us photos, videos, reviews, testimonials, or other content, you authorize us to use them for service, documentation, customer support, business, legal, and, where appropriate, marketing purposes, subject to applicable law.

12. Reviews, Testimonials, and Social Media

If you submit a review, testimonial, comment, photo, video, or other content to us or about us, we may use, display, reproduce, edit for length or formatting, publish, or share that content in connection with our business, website, advertising, customer communications, social media, and review platforms, unless prohibited by law or expressly agreed otherwise.

If you post about us on public websites, review platforms, or social media, we may view, use, respond to, or share publicly available content, subject to the rules of the platform and applicable law.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, network, database, system, email, text message, payment system, or electronic transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your own devices, email accounts, passwords, and communications secure.

14. Data Retention

We may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• providing services;
• maintaining business records;
• customer support;
• warranty, refund, re-clean, chargeback, or complaint handling;
• tax, accounting, and legal compliance;
• payment processing;
• insurance claims;
• dispute resolution;
• fraud prevention;
• enforcing agreements;
• improving our business and services.

Retention periods may vary depending on the type of information, business need, legal requirements, and operational requirements.

When information is no longer reasonably needed, we may delete, de-identify, aggregate, archive, or securely retain it as permitted by law.

15. Children’s Privacy

Our website and services are intended for adults, homeowners, property managers, tenants with authority to request service, businesses, and other persons legally able to request services.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at info@mywindowwashing.com and we will take reasonable steps to delete the information, unless we are legally required or permitted to retain it.

16. Your Privacy Choices

Depending on your location and applicable law, you may have certain privacy rights or choices regarding your information.

These may include the ability to:

• request access to certain information;
• request correction of inaccurate information;
• request deletion of certain information;
• request that we stop sending marketing emails;
• opt out of marketing texts;
• manage cookies through your browser;
• request information about certain disclosures;
• ask questions about our privacy practices.

To make a request, contact us at:

We may need to verify your identity before processing certain requests. We may deny or limit requests where permitted by law, including when information is needed for legal, security, fraud-prevention, accounting, tax, insurance, dispute, service, or business-record purposes.

17. Illinois Residents

CHS is an Illinois corporation and operates under Illinois law.

If we experience a data security breach involving personal information, we will provide notices required by applicable Illinois law and other applicable laws.

Illinois law may require notice to affected residents and, in certain circumstances, notice to the Illinois Attorney General or other required parties.

18. Users Outside Illinois

Our website may be accessed by users outside Illinois. Privacy laws vary by state and country.

If you access our website or request services from outside Illinois, you understand that your information may be collected, used, processed, stored, and shared in the United States.

Where another state’s privacy law applies to us and to your information, we will comply with applicable legal requirements.

19. Third-Party Websites and Services

Our website may link to third-party websites, maps, payment processors, review platforms, social media pages, scheduling systems, advertising platforms, or other services.

We are not responsible for the privacy practices, security, content, availability, or policies of third-party websites or services.

Your use of third-party websites and services may be governed by their own terms and privacy policies.

20. Public Areas and User-Submitted Content

If you post, submit, or share information in public areas, review platforms, social media pages, comment areas, or other publicly visible spaces, that information may be visible to others.

Do not post information publicly that you want to keep private.

We are not responsible for how third parties use information you publicly disclose.

21. Business Customers, Property Managers, and Commercial Accounts

If you request services on behalf of a business, property owner, property manager, landlord, tenant, HOA, association, or other organization, we may collect business contact information and service information related to that organization or property.

You represent that you have authority to provide information and request services on behalf of the applicable property, business, or organization.

We may communicate with owners, tenants, property managers, occupants, building representatives, payment contacts, and other authorized persons as needed to quote, schedule, perform, support, and process payment for services.

22. Legal Bases and Business Purposes

We collect and use information for legitimate business and operational purposes, including providing requested services, communicating with customers, processing payments, supporting bookings, maintaining records, improving services, advertising, protecting safety and security, complying with legal obligations, and enforcing rights.

Where consent is required by law, we will request consent. Where applicable law allows processing based on business necessity, contract performance, legitimate interests, legal compliance, fraud prevention, or other lawful bases, we may rely on those bases.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new effective date. Your continued use of the website, request for services, booking, payment, or receipt of services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

24. Contact Us

Questions or requests about this Privacy Policy may be directed to: